SHIPPING
Sending Your Magic to You
Eliza makes each piece by hand, just for you. So please, give her a little time — usually around 1–2 working days before your magic sets off on its journey.
And once it does, Eliza will let you know.
Depending on where in the world you live, your magic may need 1–3 weeks to reach you.
Yes, every journey is tracked whenever possible, because magic should never travel unattended.
Your Magic is on The Way
Your Magic travels to you through countries, time, and space.
We know how important it is to you, and we want you to stay happy and never lose your smile. That’s why Eliza will always make things right for you.
Your piece arrived damaged?
Lost in transit?
Our mistake?
Full refund. And more.
Always.
This is a promise we have kept since creating Orangerium in 2016. That is why 99% of those who trusted us are still smiling.
Oh, you have questions?
No problem at all— Just Ask
Eliza reads and responds to every message herself — same day, often within 2 hours, on weekdays between 10am and 4pm Irish time.
Always.
