PRIVACY

We are committed to protecting and respecting your privacy. This Privacy Notice outlines how personal information that you provide when using this website is collected, used, and protected.

  1. Information Collected


    When you contact us, subscribe to our newsletter, or make a purchase through our shop, we may collect:

    • Name and email address
    • Billing and shipping address.
    • Telephone number.
    • Order and transaction details.
    • Any other information you voluntarily provide through forms, enquiries, reviews, or other interactions with the website.
    • Payment information, which is processed securely by third-party payment providers. We do not store payment card details.

  2. Information Used


    The information you provide is used to:
    • Process and fulfil orders.
    • Respond to enquiries, requests, or customer service issues.
    • Send newsletters or updates if you have opted to subscribe.
    • Improve the website and personalise your experience.
    • Meet legal, accounting, tax, and regulatory obligations.

  3. Data Retention

    We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, or reporting requirements.
    Order and transaction records may be retained for up to six years where required by law or for legitimate business purposes.

  4. Third-Party Services


    This website is hosted by Squarespace, which may process certain information on our behalf as part of its services. For more information, please refer to Squarespace’s Privacy Policy.
    We may also use trusted third-party service providers to process payments, deliver orders, or support the operation of the website. These providers will only receive the information necessary to perform their services.
    We will never sell or rent your personal data to third parties.

  5. Payment Processing


    Payments are processed securely through payment services provided by Squarespace. We do not have access to or store your full payment card details.

  6. Shipping and Delivery


    To fulfil orders, we may share your name, delivery address, and contact details with shipping and delivery providers.
    This information is used solely for the purpose of delivering your order and providing delivery-related updates.

  7. Cookies


    This website may use cookies to enhance your experience. A cookie is a small file placed on your device to help analyse web traffic or remember your preferences.
    You can choose to disable cookies in your browser settings, although some features of the website may not function correctly as a result.

  8. Your Rights


    Under applicable data protection laws, you have the right to:
    • Access and receive a copy of the personal data we hold about you.
    • Correct inaccurate or incomplete personal data.
    • Request the deletion of your personal data.
    • Restrict the processing of your personal data.
    • Object to the processing of your personal data.
    • Request the transfer of your personal data to another service provider where applicable.
    • Withdraw consent where processing is based on consent.
    • Lodge a complaint with the Data Protection Commission if you believe your rights have been infringed.
    To exercise any of these rights, please contact us using the contact page

  9. Legal Basis for Processing


    We process personal data based on one or more of the following legal grounds:
    • Consent: Where you have subscribed to a newsletter or otherwise agreed to receive communications.
    • Contract: Where processing is necessary to fulfil an order or provide requested services.
    • Legal Obligation: Where we are required to retain or process information to comply with legal or regulatory requirements.
    • Legitimate Interest: Where processing is necessary to operate, improve, and protect the website and our business, provided that such interests do not override your rights and freedoms.

  10. Changes to This Privacy Notice


    We may update this Privacy Notice from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

  11. Contact


    The data controller for this website is Orangerium.
    If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact us via the contact page.